Heavenly Delights Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heavenly Delights Ltd’s relationship with you in relation to this website.

The term ‘us’ or ‘we’ refers to the owner of the website, Heavenly Delights Ltd, whose business address is Unit 5, Katella Trading Estate, 10a River Road, Barking, Essex, IG11 0DG. The term ‘you’ refers to the user or viewer of our website.

Our Guarantee

Heavenly Delights Ltd is committed to providing an excellent service and believes you should be delighted with your sweets.  If you have purchased our products or received them as a gift and would like to contact us with your comments, please do so by emailing  info@heavenlydelights.com

The Contract between us

When you place an order with us, the order is only accepted once full payment of your order is received.  Once we have received payment we will confirm that your order has been accepted by sending an email to you via the email provided on your order form (check out page).   Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address. Our acceptance of your order brings into existence a legally binding contract between us.
Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.
In the unlikely event that goods ordered are no longer available, we will advise you of this as soon possible. 


The prices payable for products that you order are as set out in our website and our catalogue. Prices include VAT unless specified otherwise.

You will be required to pay for postage unless you decide to collect your order from our warehouse. Our delivery charges are set out during the ordering process. We offer free delivery to mainland UK on orders over £25.00 for orders placed on our website. This promotion applies solely to orders placed directly through the website. Free shipping will not be applied to trade orders and/or orders placed via e-mail, fax, post or phone.


Payment must be received in full before we despatch your order.  We accept payments via credit card, debit card (via Maestro, Visa Delta, Visa and MasterCard.), or PayPal.

We accept card payments through secure payment providers, WorldPay and Paypal.  Both options are secure. Your credit/debit card details are securely encrypted and we do not have access to your card information.

Your credit card company may also do security checks called 3D Secure which helps protect your card against unauthorised use and give you peace of mind when shopping online.  If you would like to learn further information about 3D Secure please visit ‘Verified by VISA’ or ‘Mastercard Securecode’ 


We always work hard to make sure we have plenty of products in stock.  However, on rare occasions, items may be out of stock in our warehouse whilst showing as available on the website. In such circumstances we will e-mail or call you ASAP to arrange a refund or exchange.

Nuts and Other Allergies

If applicable, allergen information will be listed in the product description

Availability and Delivery
Our goal is to provide the best delivery possible which includes maintaining our excellent reputation for on-time delivery. Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.
We endeavour to process and dispatch all orders within 1 - 2 working days of being ordered but cannot guarantee this during busy periods and seasonal fluctuations. Please order with enough lead-time as we will not be liable for any loss caused to you by late delivery.

We will deliver the products ordered by you to the delivery address provided.  It is however your responsibility to provide us with accurate delivery information as we will not check or verify addresses and messages supplied by you. We will not be liable for orders that are returned to us where an incorrect or incomplete shipping address was provided. In such cases, there will be an additional postage charge for re-delivery.

Delivery rates and times are covered in our Delivery Information which you will find listed at the bottom of the website. Please note that delivery times are for guidance only and we will not be liable for any loss caused to you by late delivery.


Cancellations, returns and refunds are covered in our Returns Policy, which you will find listed at the bottom of the website.

Written Confirmation

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Websites and Apps, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Websites and Apps. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


If the products you receive are not what you ordered, defective or the incorrect quantity, please contact us.  We will then correct your order.  For example:

• Make good any shortage or non-delivery
• Supply and deliver substitute goods
• Replace any defective goods
• Refund or do a partial refund at our own discretion  

Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you.  If your parcel does arrive in poor condition, please contact us. 

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill).  We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Events beyond our control: we shall have no liability for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control. This includes without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Intellectual Property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


If Heavenly Delights Ltd fails, at any time during the term of a contract, to insist upon strict performance of any of your obligations under any contract or any of these terms and conditions, or if Heavenly Delights Ltd fails to exercise any of the rights or remedies to which it is entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by Heavenly Delights Ltd of any default shall not constitute a waiver of any subsequent default.
No waiver by Heavenly Delights Ltd of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing (email correspondence will be permitted).

Use of this website

Unauthorised use or abuse of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Our Right to Suspend or Cancel your Registration

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.

Privacy Policy

You acknowledge and agree to our Privacy Policy.

Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Heavenly Delights Ltd  and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of heavenly Delights. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Heavenly Delights Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of Heavenly Delights Ltd

Third Party Rights

No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.